Get In Touch

We're here to help. Contact us anytime via email or call us from 9 am to 5pm PST.

Top Questions

Why should I go with Rosso Motors?

We are a company that aims to put a smile on each kid, one ride at a time. Our primary focus is to ensure that families are able to get together to have fun and have an amazing positive experience. To do this, we provide safe and reliable products that kids are able to easily operate and enjoy. If there are ever any issues, feel free to give us a shout. We are always here to support you pre and post purchase!

Where do you ship?

We ship to both the United States and Canada. Shipping to the lower 48 is free (excluding parts)! We do not currently ship to PO Boxes. There may be an added shipping cost for remote locations in Canada.

Do you ship to Alaska or Hawaii?

Unfortunately, due to shipping constraints we do not ship to Alaska or Hawaii.

What do I do if something breaks?

Regardless of whether something breaks during shipping or while you are riding, we are here to help! Simply get in touch with us and we will be sure to take care of the issue that you are facing, hassle free.

How long will it take to receive my order?

All orders are shipped within 2-3 business days via UPS or Fedex with an estimated delivery time of 5 to 15 business days.

Do you stock parts for your products?

Yes, we pride ourselves on our industry-leading customer support, and as such, stock all of the parts for our products.

Troubleshooting

The Power does not turn on.

If the power does not turn on, here are a couple of things to check out:

Fuse not installed/burnt out
  • Check the fuse to see if it is burnt out. If it is burnt, please replace the fuse. Main switch or ignition is turned off.
  • Check to see if the ignition is off. If it is off, turn the ignition back on.
Battery is not connected.
  • Check to see if the battery is connected. If it is not connected, connect the battery.
Battery is not charged.
  • Plug the charger into the unit for 4-6 hours. If it is not charged by this time, use a voltmeter to measure the voltage.
Loose connection within the system.
  • Check the connections on the battery, controller, and ignition switch.

My products power is on but the motor doesn’t work.

If the power is on but the motor does not work, here are a couple of things to check out:

Controller failure
  • If the charger is not working and does not have lights shining, the only way to fix this is to replace the charger. Sometimes the controller can malfunction. This issue can be resolved by swapping out the controller unit which will provide you with. If this is the issue, please get in contact with us.
Brake switch failure
  • It is possible that the brake switch is malfunctioning. Follow the wire coming from each of the brakes and then disconnect them. Try the ATV with these wires disconnected, if they work while it is disconnected, there is an issue with the brake switch.
Throttle failure
  • Check the connection on the throttle. If the connections are good and the throttle does not engage, replace the throttle. Brakes are too tight
  • Sometimes the brakes are not adjusted properly and are rubbing onto the rotors. Adjust the brakes so that the unit can function properly. Motor connections are loose
  • If the motor connections are loose, the motor may not engage. Check and tighten the connections of the motor. Brake Lever not released.
  • Release the tension on the brake lever.
Gear shifter failure
  • Check the connections to the gear shifter or replace if necessary.

I am getting low range on the battery.

If you are getting low range on your battery, here are a couple of things to check out.

Battery is low or not charged
  • To charge the battery, plug the charger into the unit for 4-6 hours.
Low tire pressure.
  • Low tire pressure can play a big role on the amount of range that you get from a full charge. To ensure maximum range, inflate your tires to 30 psi.
Chain is loose
  • A loose chain will cause a lot of drag and reduce your range. Adjust the chain so that it is tight on the crankset.
Over the recommended weight capacity.
  • If the unit is above its recommended weight capacity of 90lb, there will be reduced range. Remove any excess weight for maximum range.
Brakes are too tight
  • When the brakes are too tight and the motor will need to work harder to produce the same performance which will reduce range. Adjust the brakes so that the wheels spin freely.

My charger is not working.

If your charger is not working, here are a few things to check out.

No power at outlet
  • Check to see if there is power going to the outlet. You can do this by plugging in another electronic device.
Charger is defective and it doesn’t have lights.
  • If the charger is not working and does not have lights shining, the only way to fix this is to replace the charger.

My lights are on, but my ATV isnt moving.

If your light is working but your ATV isnt moving, you will need a new controller. Please contact us and we will be able to help you out!

How do the charger lights work?

Charging GREEN light means fully charged or " stand by " mode when the charger is not plugged into your ATV. When plugged in, the charger will automatically detect batteries and will switch its light to "RED"

Red light represents charging mode.

Where is the charging port on my ATV?

The eQuad S and X charging ports are located in the front left side of the battery pack on the frame.

The eQuad Q's is located by the front shock on the frame.

My alarm is hanging. Where do I put it?

For the eQuad S, The alarm should be secured on the back of the VIN plate.

For the eQuad X, the alarm should be secured underneath the front plastic.

There is a spark when the fuse is first plugged in, is this normal?

Yes, this is completely normal. If you think there are any abnormalities, please get in contact with us.

How do I use the alarm?

Inside the box included with your ATV, you will receive both a key set and a remote controller. Please note that once started with either the keys or remote, the power cannot be over written by the other. In other words, if you start the ATV with the remote, your child will be unable to over ride the power by using the keys and vice versa.
  • To start the ATV, press the top right (unlock) button on the controller.
  • To turn/stop the ATV from operating, press the top left button (lock) on the controller.
  • How do I lubricate the chain?

    Note that your ATV is chain driven and should be periodically lubricated with lithium spray. Chain will make some clicking noises and this is NORMAL. With time, your chain will need some re-tightening as it stretches and you will need to move your motor forward in order to do so.

    The front wheels are not straight on my product.

    If your front wheels are not straight, the wheels are likely to be out of alignment.

    1. On the tie rod there is the center rod and the 2 ends. Each end is held on to the center rod with a securing nut.
    2. Start with your handlebars on the ATV straight
    3. You will loosen the securing nuts on both the tie rod ends (pictures below)
    4. Once you have loosened the 2 securing nuts you can turn the center rod, This will turn your wheel in or out depending on the direction you turn it.
    5. Once the wheel is straight and in the position you want it simply re-tighten the 2 securing nuts.
    6. This procedure is the same for both sides of the ATV.

    Warranty and Maintenance

    What is covered under the 6-month warranty?

    The warranty covers all mechanical or parts issues that arise during the 6-month period.

    What happens if a mechanical issue arises after the 6-month warranty period?

    Even after the warranty expires, we are still here to help! Contact us via phone or email and our customer support team will assist you to resolve any issues. We have parts for all our products on hand.

    What maintenance is required for my Rosso product?

    Our products require very minimal maintenance. For the Electric ATVs, just ensure the battery is charged and adjust the chain and brakes when necessary.

    What type of gas is required for my F1 Racer Pocket Bike?

    The F1 Racer requires a 2-stroke gas and oil mix at a ratio of 50:1.

    Use of Product

    Can I use the Electric ATV off-road?

    Yes, although most kids toy ATVs have plastic tires, our Electric ATVs come stock with real rubber tires to provide traction and stability on off- road terrain. Also, they are equipped with a 36V battery system to provide ample power and speed.

    Are the Gas Pocket Bikes street legal?

    No, the Pocket Bikes are not street legal.

    What are your recommended ages for your products?

    For our eATV’s and pocket bikes, we recommend the riders to be above 5 years of age years old.

    The floating fortress is an all age product that will be fun for everyone.

    Returns and Shipping

    What is the return policy?

    We accept returns in "original packaging only".

    How much is shipping?

    We are proud to offer free shipping to all of our product purchases!

    Parts shipments are offered at affordable prices as well.

    My package came damaged. What do I do?

    Most of the time, your purchase will come in perfect condition. In most cases, these damages are only aesthetic damages to the boxes and your unit is unharmed. If for any reason your unit is damaged as a result of shipping, do not worry. Simply contact us and we will make sure that your unit is as good as new!

    What are the Transit times?

    Standard = 4 – 8 business days
    Expedited = 3 business day
    Express Priority = 1-2 business

    Transit time starts 48 hours after the order was placed (not including weekends).
    Our products shipped from Vancouver BC Canada and crossing international border on the way to USA. Additional time might be added due to customs inspection.

    What carrier do you use and what is the shipping method?

    For our products, we ship using UPS, Fedex, and Canada Post. For ATV’s, Pocket Bikes, and the Floating Fortresses, we only offer standard shipping.